Consumer Service Tools

Consumer Website

Consumers can use the consumer website throughout the year to manage their account(s). The consumer website:

Shows the specific benefits the participant has elected and eligible expenses associated with each benefit
Allows participants to view their elections, account balances, and transaction detail
Lets participants enter claims and manage debit card receipt requests
Allows newly eligible consumer to enroll online

Transaction Tracking

Participants can track claims and card transactions through the consumer website — showing date, provider information and amount. And, because debit card swipes are real-time, they can be viewed by participants from the same website that provides their flex account balance.

Consumer Statements

Printed consumer statements can be provided and/or included on consumer check stubs. The system will convert statements into PDF format that can be e-mailed on demand. The system also sends debit card receipt requests by mail and e-mail.

Debit Card Management Online

Consumers can:

Purchase or order additional debit cards
Activate their debit card
View detailed claims information entered manually or by card swipe
View card swipes requiring substantiation
Repay nonqualified expenses directly from a secure Website via personal credit card or e-check
Report lost or stolen cards
Create detailed receipt verification forms that arc stored online for look up, and can be printed by the participant as a cover sheet for claims submission

IVR Telephone Support

An Integrated Voice Response (IVR) telephone feature enables employees to:

Receive account information

Mobile Application

Smart Phone access to account information and claim submission